Good afternoon! Has anyone ever ordered plants off of this app? I just received two that I bought on sale and they are in pretty rough shape not even thinking that they will come back. I sent a photo to customer care but was wondering if they are pretty good with refunding money TY
The planta app? I didn't know they sold plants 🧐 I would imagine they would want to compensate you so that they didn't get a bad rep on this app or in general , I only order off of etsy or marketplace Amazon is suspect and hit and miss
1 mi piace
I ordered five plants. One arrived dead. Contacted Planta and received immediate refund. That was a couple weeks ago. They are now sending me a replacement plant. To my surprise. One plant with one heat pack may make it. I’m hoping cause I have not been able to find this plant locally. It’s not rare but just not in local shops. As for the other plants. A syngonium hardly has any roots and much smaller than expected. The others were ok.
1 mi piaceWell, that’s good to hear. Hopefully, they will refund at least for one of them.
0 Mi piace Hopefully you took pictures of the damaged plants. They will want those.
0 Mi piaceI did ❤️
0 Mi piaceHow do you order from planta?
0 Mi piaceLook for this at the bottom of your screen
I’m so sorry they had such a rough trip — fingers crossed they bounce back quickly! I’ve ordered twice, 3 plants in total. They all arrived healthy and with pretty decent root systems. But there’s always a risk with ordering online 🌱
0 Mi piaceAgree. It’s a risk. I’ve ordered from other places with success but you never know. I was refunded.
0 Mi piace