My friend bought me this Neanthe Bella about two years ago and she was thriving!! She was green and fluffy but I did start to notice some of her roots were coming above the soil. It looked like I needed to add more soil if that makes sense? I moved at the end of May and she went down hill from there. All my other plants did great with the move. I have researched a bunch and ended up repotting her. I removed some of the dried out (appeared to be dead?) limbs and am now just being patient to see what happens next. Any advice would be greatly appreciated!! I also took what appeared to be a few live roots and repotted those in another planter. Fingers are crossed as this was a special plant during a special time. Thanks in advance!!