June
Has anyone received help from live chat? I’ve tried twice and when it finally goes to email I am asked a question and when I reply I get a message saying I’m nit using the correct email. Super annoying bc we’re paying for expert help
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Has anyone received help from live chat? I’ve tried twice and when it… | Planet Pothos | Planta 커뮤니티
5개의 댓글
BethI've always gotten answers via the chat. It may take a day or two, but I get answers. I think you have to use the email they have on file
좋아요 1개- June
Yeah that’s the only one I have and I keep getting this annoying answer
0개 좋아요 - June
Like I’m replying to the messsge they sent me… very annoying
0개 좋아요 - Beth
That's awful. Hopefully someone has better answers than I do. If nothing else, maybe change the email in your account?
좋아요 1개
SnowstormI’ve reached out twice and the second time was after the most recent app update and I noticed they changed it a bit. I had to type in my email in a pop up box that wasn’t there the first time but it did accept it (but I remember it seeming very strange) I have seen one of the Planta help person on the forum here, their name is @Breanna so hopefully they see your message. Have you tried posting in the ‘app help’ forum as well?
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