---
title: "My order from the Planta store just arrived. Unpacked to find one…"
description: "My order from the Planta store just arrived. Unpacked to find one dead peperomia. The other four plants seem to be in good shape. Have already emailed. Heat…"
url: "https://getplanta.com/community/lZ7uAE3pQ86jnFGxrCwLrg/xmulr5gSYD3xkCtQqUWuEL"
community: "Anything about plants"
author: "Phil"
published: "2025-11-30T00:34:59.754495Z"
language: "en"
image: "https://images.getplanta.com/v1/resize/OWAkyZxcZtwxk-v_HG7sG7i-GaZeWOFpvbl_VkIbhkY/duHavPpDScyogsIoGtJiNg.webp?size=large"
---

[Community](https://getplanta.com/community.md) / [Anything about plants](https://getplanta.com/community/lZ7uAE3pQ86jnFGxrCwLrg.md)

# My order from the Planta store just arrived. Unpacked to find one…

_Posted by Phil on 2025-11-30_

My order from the Planta store just arrived. Unpacked to find one dead peperomia. The other four plants seem to be in good shape. Have already emailed. Heat pack was included but was cold. This delivery came early. It was scheduled for Tuesday. All would have been dead by then.

![Attachment 1 of 2](https://images.getplanta.com/v1/resize/OWAkyZxcZtwxk-v_HG7sG7i-GaZeWOFpvbl_VkIbhkY/duHavPpDScyogsIoGtJiNg.webp?size=large)

![Attachment 2 of 2](https://images.getplanta.com/v1/resize/OWAkyZxcZtwxk-v_HG7sG7i-GaZeWOFpvbl_VkIbhkY/_Xk5jhYASK2KRICe6WHHRQ.webp?size=large)

## 4 comments

### SJ commented on 2025-11-30

Yeah, I’ve had to rehab 2 out of 3 plants I ordered from the app, but customer service was decently fast at offering help and a refund.

### Ashley commented on 2025-11-30

Oh no! I was about to order some plants on their sale but now I’m nervous. I do live in Southern California though so our weather isn’t too cold right now.

#### Phil replied on 2025-11-30

They ship from Florida so you should be fine.

### Mugsy commented on 2025-11-30

I’ve ordered from BWH Plant Co and Gabriella Plants with a lot of success.

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