---
title: "Hi I bought two plants from this Planta app and they arrived 2 weeks…"
description: "Hi I bought two plants from this Planta app and they arrived 2 weeks late and dead. Does anyone on here know how to request a refund or anything? Thanks in…"
url: "https://getplanta.com/community/lZ7uAE3pQ86jnFGxrCwLrg/aMNWtntiHXLnEtgA6iA2NH?language=ko"
community: "Anything about plants"
author: "EmrambyMcCollum"
published: "2026-01-21T15:56:18.824463Z"
language: "en"
image: "https://images.getplanta.com/v2/cloudinary/global_data/communities/everythingHousePlants.jpg"
---

[커뮤니티](https://getplanta.com/community.md?language=ko) / [Anything about plants](https://getplanta.com/community/lZ7uAE3pQ86jnFGxrCwLrg.md?language=ko)

# Hi I bought two plants from this Planta app and they arrived 2 weeks…

_EmrambyMcCollum님이 2026-01-21에 게시함_

Hi I bought two plants from this Planta app and they arrived 2 weeks late and dead. Does anyone on here know how to request a refund or anything? Thanks in advance!

## 10개의 댓글

### Nunyabzwx님이 2026-01-21에 댓글을 남겼어요.

I didn't even know we can buy plants on here. That's to bad they are dead and 2 weeks late. You definitely deserve your money back!

#### EmrambyMcCollum님이 2026-01-21에 답변했습니다.

Yes go to the market place, in top right corner of app.

### Mysti M님이 2026-01-21에 댓글을 남겼어요.

I didn't know you could buy plants here....where is it? Hope you get a refund!

#### EmrambyMcCollum님이 2026-01-21에 답변했습니다.

In app top right corner market place, i obviously wouldn’t recommend 🤣

#### Mysti M님이 2026-01-21에 답변했습니다.

I don't have that option....I have android. Oh well!

#### Auxsman님이 2026-01-21에 답변했습니다.

I bought a heart leaf philodendron and a njoy pothos and they are definitely not even to Home Depot standards… it takes a lot of extra love once you get them \& change the soil, remove the starter block fibers and bring them back to life

### Phil님이 2026-01-21에 댓글을 남겼어요.

I did an order for several plants a while back when they had a sale. I think it was for 5 or 6 plants. Had to get a refund on a couple. They required a picture of course and refunded immediately. Even tried replacing a plant but it arrived too late. Heat packs are only good for 72 hours. If delivery takes longer, the plant freezes. It took them two days just to get the box to the postal service. I’m mid Atlantic so they arrived damaged. Planta did their best to help. The plants come from a supplier, not Planta.

### Morgan Picillo 🖤 🌿님이 2026-01-21에 댓글을 남겼어요.

Oh no!! I am so sorry that this has happened!! If you send an email to contact@getplanta.com Emma can help you 💚

#### EmrambyMcCollum님이 2026-01-23에 답변했습니다.

Thank you!

### MattL님이 2026-01-23에 댓글을 남겼어요.

There are so many good plant vendors out there…in general I wouldn’t recommend buying mail order in the winter though. Wait a couple of months and save up!

---

_Planta 커뮤니티 (https://getplanta.com). 누구나 읽을 수 있습니다. 게시물을 올리고, 댓글을 달고, 좋아요를 누르려면 Planta 앱을 다운로드하세요: https://getplanta.com/download_