---
title: "Hi I bought two plants from this Planta app and they arrived 2 weeks…"
description: "Hi I bought two plants from this Planta app and they arrived 2 weeks late and dead. Does anyone on here know how to request a refund or anything? Thanks in…"
url: "https://getplanta.com/community/lZ7uAE3pQ86jnFGxrCwLrg/aMNWtntiHXLnEtgA6iA2NH?language=ja"
community: "Anything about plants"
author: "EmrambyMcCollum"
published: "2026-01-21T15:56:18.824463Z"
language: "en"
image: "https://images.getplanta.com/v2/cloudinary/global_data/communities/everythingHousePlants.jpg"
---

[コミュニティ](https://getplanta.com/community.md?language=ja) / [Anything about plants](https://getplanta.com/community/lZ7uAE3pQ86jnFGxrCwLrg.md?language=ja)

# Hi I bought two plants from this Planta app and they arrived 2 weeks…

_EmrambyMcCollumさんが2026-01-21に投稿しました_

Hi I bought two plants from this Planta app and they arrived 2 weeks late and dead. Does anyone on here know how to request a refund or anything? Thanks in advance!

## 10件のコメント

### Nunyabzwxさんが2026-01-21にコメントしました

I didn't even know we can buy plants on here. That's to bad they are dead and 2 weeks late. You definitely deserve your money back!

#### EmrambyMcCollumさんが2026-01-21に返信しました

Yes go to the market place, in top right corner of app.

### Mysti Mさんが2026-01-21にコメントしました

I didn't know you could buy plants here....where is it? Hope you get a refund!

#### EmrambyMcCollumさんが2026-01-21に返信しました

In app top right corner market place, i obviously wouldn’t recommend 🤣

#### Mysti Mさんが2026-01-21に返信しました

I don't have that option....I have android. Oh well!

#### Auxsmanさんが2026-01-21に返信しました

I bought a heart leaf philodendron and a njoy pothos and they are definitely not even to Home Depot standards… it takes a lot of extra love once you get them \& change the soil, remove the starter block fibers and bring them back to life

### Philさんが2026-01-21にコメントしました

I did an order for several plants a while back when they had a sale. I think it was for 5 or 6 plants. Had to get a refund on a couple. They required a picture of course and refunded immediately. Even tried replacing a plant but it arrived too late. Heat packs are only good for 72 hours. If delivery takes longer, the plant freezes. It took them two days just to get the box to the postal service. I’m mid Atlantic so they arrived damaged. Planta did their best to help. The plants come from a supplier, not Planta.

### Morgan Picillo 🖤 🌿さんが2026-01-21にコメントしました

Oh no!! I am so sorry that this has happened!! If you send an email to contact@getplanta.com Emma can help you 💚

#### EmrambyMcCollumさんが2026-01-23に返信しました

Thank you!

### MattLさんが2026-01-23にコメントしました

There are so many good plant vendors out there…in general I wouldn’t recommend buying mail order in the winter though. Wait a couple of months and save up!

---

_Plantaコミュニティ (https://getplanta.com)。閲覧はどなたでも可能です。投稿、コメント、いいねをするには、Plantaアプリをダウンロードしてください: https://getplanta.com/download_