---
title: "This is a shoutout to Emma from Planta customer service. I explained…"
description: "This is a shoutout to Emma from Planta customer service. I explained to her that I purchased a rubber plant that had a fungus when it arrived, money tree plant…"
url: "https://getplanta.com/community/lZ7uAE3pQ86jnFGxrCwLrg/KJf1Ki29TOmx21cExuv5Zg"
community: "Anything about plants"
author: "James"
published: "2024-10-28T23:53:55.042911Z"
language: "en"
image: "https://images.getplanta.com/v2/cloudinary/global_data/communities/everythingHousePlants.jpg"
---

[Community](https://getplanta.com/community.md) / [Anything about plants](https://getplanta.com/community/lZ7uAE3pQ86jnFGxrCwLrg.md)

# This is a shoutout to Emma from Planta customer service. I explained…

_Posted by James on 2024-10-28_

This is a shoutout to Emma from Planta customer service. I explained to her that I purchased a rubber plant that had a fungus when it arrived, money tree plant that was infected with thrips. She refunded the cost of the 2 plants and shipping, and added she appreciated me letting them know and that my email will be shared with the nursery. 👏

## 7 comments

### Plant lover 2000 commented on 2024-10-29

HOW DO YOU BUY PLANT ON HERE???

#### Ezzeldin Yaqoub replied on 2024-10-29

I am pretty sure he went on their website, to buy the rubber fig.

#### Kades replied on 2024-10-29

There used to be a marketplace but it doesn’t show up in my app anymore

### Plant lover 2000 commented on 2024-10-29

Aww that's sad

#### James replied on 2024-11-23

It’s back on the app

### Plant lover 2000 commented on 2024-11-23

Howww

#### James replied on 2024-11-23

It’s on the main screen it looks like a bucket. If not uninstall and then reinstall. That way you have current release.

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