---
title: "I love it when companies use foam padding instead of actual…"
description: "I love it when companies use foam padding instead of actual insulation 😢😭😱"
url: "https://getplanta.com/community/lKxUkhzRR_aIJD7o1QvtwQ/Va4n1R5kHyFzmIx9gOzovL"
community: "Pests, diseases and problems"
author: "Wolfen 🐺"
published: "2025-01-14T19:15:30.567663Z"
language: "en"
image: "https://images.getplanta.com/v1/resize/LABcXOiTFudmBUCsau2S0dZnnxDdeMAvwSHhNs7sG2k/5kUQ5xvtQS2vzf-1i2yquA.webp?size=large"
---

[Community](https://getplanta.com/community.md) / [Pests, diseases and problems](https://getplanta.com/community/lKxUkhzRR_aIJD7o1QvtwQ.md)

# I love it when companies use foam padding instead of actual…

_Posted by Wolfen 🐺 on 2025-01-14_

I love it when companies use foam padding instead of actual insulation 😢😭😱

![Attachment 1 of 2](https://images.getplanta.com/v1/resize/LABcXOiTFudmBUCsau2S0dZnnxDdeMAvwSHhNs7sG2k/5kUQ5xvtQS2vzf-1i2yquA.webp?size=large)

![Attachment 2 of 2](https://images.getplanta.com/v1/resize/LABcXOiTFudmBUCsau2S0dZnnxDdeMAvwSHhNs7sG2k/qJVTrJx-TzaLm_0ArHUWCA.webp?size=large)

## 10 comments

### Josie commented on 2025-01-14

I’d recommend reaching out to them to tell them they died due to improper packaging.

### Alyssa commented on 2025-01-14

Omg 😱that’s terrible, yeah definitely second Josie, they can’t leave you with that

### Wolfen 🐺 commented on 2025-01-14

Considering i couldn't get them to respond about even the shipping. I have high doubts they'll respond over improper packing.

#### Alyssa replied on 2025-01-14

Ugh yayyyy, did they have some kindve written warranty?

#### Wolfen 🐺 replied on 2025-01-14

Nope. First time buying from them. The rest of the packing was great. I got several plants from a different vendor on the east coast, and they used actual insulation, abd they are fine. So really frustrating. Definitely won't be ordering in winter again. And this is box 1 of 2 😬 😢

### Autumn commented on 2025-01-14

damn, that’s a bummer. as a cold winter liver, it’s literally impossible to get them without high stress levels. i miss the days i lived in Washington State. 😭

### Autumn commented on 2025-01-14

hopefully you can save them!! 🖤

### Wolfen 🐺 commented on 2025-01-15

Stress i can deal with, going from FL to WA is a given. These were literally frozen. I got a differt box from a different seller, also from FL, sane time in transit, but insulated correctly. And they are fine. Even the finicky begonia.

![Attachment 1 of 1](https://images.getplanta.com/v1/resize/LABcXOiTFudmBUCsau2S0dZnnxDdeMAvwSHhNs7sG2k/DLtosbEISR6Zvy4OjofqIg.webp?size=large)

### Kades commented on 2025-01-15

omg someone call the police. i am crying for you

### Wolfen 🐺 commented on 2025-01-15

They messaged me back to say sorry and verify the order #........... 😐

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