---
title: "Hi everyone! I’m new to this app and to plants. I can’t figure out…"
description: "Hi everyone! I’m new to this app and to plants. I can’t figure out what I’m doing wrong with two things! 1- my plants app will not let me take a picture of my…"
url: "https://getplanta.com/community/lKxUkhzRR_aIJD7o1QvtwQ/58DuBvkp5XkWSdkWXGgY0c?language=es"
community: "Pests, diseases and problems"
author: "Kacie"
published: "2025-06-28T20:04:08.071256Z"
language: "en"
image: "https://images.getplanta.com/v1/resize/_i7hVcHvhOD0QzYVzzugLiLJce_WmfrqUzc0_OL5PvY/ZmI4ILkUS7a3MtmA8DocJw.webp?size=large"
---

[Comunidad](https://getplanta.com/community.md?language=es) / [Pests, diseases and problems](https://getplanta.com/community/lKxUkhzRR_aIJD7o1QvtwQ.md?language=es)

# Hi everyone! I’m new to this app and to plants. I can’t figure out…

_Publicado por Kacie el 2025-06-28_

Hi everyone! I’m new to this app and to plants. I can’t figure out what I’m doing wrong with two things!  
1- my plants app will not let me take a picture of my apps it’s just a black screen everytime I try.  
2- how can I help this plant? I can’t figure out what I’m doing wrong.

![Adjunto 1 de 1](https://images.getplanta.com/v1/resize/_i7hVcHvhOD0QzYVzzugLiLJce_WmfrqUzc0_OL5PvY/ZmI4ILkUS7a3MtmA8DocJw.webp?size=large)

## 2 comentarios

### Dondoo52 comentó el 2025-06-28

On your phone, did you permit the app to access your camera? Is the plant getting enough light and humidity?

### Andy comentó el 2025-06-29

Is this is a majesty palm (from a big box store?) if you are watering when dry and it’s in a chunky plant mix you likely aren’t doing much wrong (could have spider mites or a pest you didn’t realize?) but this plant is notorious for being sold at stores but not doing as well in average homes. I’ve had two before I realized I wasn’t the only one struggling to keep these full with pretty green foliage. Not too close to the window so it isn’t getting direct rays and water when dry helps but it’s just not meant to be a good indoor plant in my opinion :/

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