---
title: "Has anyone received help from live chat? I’ve tried twice and when it…"
description: "Has anyone received help from live chat? I’ve tried twice and when it finally goes to email I am asked a question and when I reply I get a message saying I’m…"
url: "https://getplanta.com/community/46sbKsa-RgyFgv7yDz6N2w/mujIzdpUQeiVDqmO2mExBw"
community: "Planet Pothos"
author: "June"
published: "2024-03-18T13:53:44.262367Z"
language: "en"
image: "https://images.getplanta.com/v2/cloudinary/global_data/communities/planetPothos.jpg"
---

[Community](https://getplanta.com/community.md) / [Planet Pothos](https://getplanta.com/community/46sbKsa-RgyFgv7yDz6N2w.md)

# Has anyone received help from live chat? I’ve tried twice and when it…

_Posted by June on 2024-03-18_

Has anyone received help from live chat? I’ve tried twice and when it finally goes to email I am asked a question and when I reply I get a message saying I’m nit using the correct email. Super annoying bc we’re paying for expert help

## 5 comments

### Beth commented on 2024-03-18

I've always gotten answers via the chat. It may take a day or two, but I get answers. I think you have to use the email they have on file

#### June replied on 2024-03-18

Yeah that’s the only one I have and I keep getting this annoying answer

#### June replied on 2024-03-18

Like I’m replying to the messsge they sent me… very annoying

#### Beth replied on 2024-03-18

That's awful. Hopefully someone has better answers than I do. If nothing else, maybe change the email in your account?

### Snowstorm commented on 2024-03-18

I’ve reached out twice and the second time was after the most recent app update and I noticed they changed it a bit. I had to type in my email in a pop up box that wasn’t there the first time but it did accept it (but I remember it seeming very strange)

I have seen one of the Planta help person on the forum here, their name is @Breanna so hopefully they see your message. Have you tried posting in the ‘app help’ forum as well?

---

_Source: the Planta community (https://getplanta.com). Reading is open to everyone. To post, comment and like, get the Planta app: https://getplanta.com/download_